Orders placed after our 12:00 PM (PHT) cut-off will be processed on the following business day. Please note that our team operates Monday through Friday, excluding holidays. You will receive a confirmation email and invoice as soon as your order has been handled.

In our commitment to sustainability, we maintain small-batch production, which means availability is limited.

Please account for a 5-7 business day production lead time before your order is shipped.

In the event of any availability issues or unforeseen delays during production and dispatch, a representative of the EANNELOUISE team will contact you personally to provide an update.

For further details or inquiries, reach us at operations.eannelouise@gmail.com.

Complimentary Shipping
Free shipping on all orders over PHP 50,000 (for RTW).

Delivery Estimates
Metro Manila - 3-7 business days
Provincial -5-12 business days
International - 5-10 business days

Same-day delivery is available for select items within Metro Manila. For real-time availability and support, please contact us directly.

We can ship via
Lalamove (Metro Manila) - PHP 400
LBC (Province) - PHP 600
FedEx (International) - PHP 5,000

Shipping costs, including duties and taxes, are borne by the customer.

Delivery schedules and associated fees are subject to adjustment.

EANNELOUISE is not responsible for lost, delayed, or tampered packages once they have been dispatched and a tracking number is provided.

We provide tracking number for all shipments we dispatched. Please ensure that correct contact number and delivery address are provided to avoid any
problems during delivery.

Lalamove / Same-Day: A real-time tracking link will be provided upon dispatch.

LBC Express: Enter your tracking number at www.lbcexpress.com.

EANNELOUISE will make every effort to accommodate your order changes and/or cancellation request however once an order has been dispatched, we are unable to modify or cancel the order for any reason.

EANNELOUISE offer minor repairs and alterations exclusively for our full priced Ready-to-Wear (RTW) collection.

Requests must be made within 10 calendar days of receipt and are subject to inspection and approval. Service fees will apply based on the scope of work.

Please note that the customer is responsible for arranging and paying for the delivery of items to and from our studio.

For further details or inquiries, reach us at operations.eannelouise@gmail.com.

EANNELOUISE is committed to ensuring you are completely satisfied with your online purchase. We gladly accept returns or exchanges of items in their original, unworn, and unaltered condition within 10 calendar days of delivery, subject to the requirements below:

- Item/s has a manufacturing defect.
- Item/s does not fit.
- Item/s should have the original tags attached and be in the same condition as when it was received.
- Item/s must be in the original packaging.

All items submitted for return or exchange are subject to inspection and approval.

An EANNELOUISE representative will contact you once your items have been received and verified. Please be advised that the customer is responsible for all logistics and delivery fees to our studio.

For approved refunds, payments will be issued to the original payment method within 2-3 business days; please note that shipping costs are non-refundable.
Approved exchanges will be processed and dispatched within 1-2 weeks from the date of approval.

For further details or inquiries, reach us at operations.eannelouise@gmail.com.

Can you customize RTW styles to my preferences?
Yes, though please be aware that existing styles are subject to adjustment based on our current stock of fabrics and trimmings.

How do I place custom order?
For custom or made-to-order inquiries please contact us at operations.eannelouise@gmail.com.

How long is the lead time for custom or made-to-orders?
Production timelines vary based on the complexity of the piece; however, we require a minimum of four weeks for delivery. Please note that this timeframe may be extended to accommodate fitting schedules and design revisions.

Can you do custom menswear pieces?
Yes, we do. We are pleased to assist you with all your menswear requirements, from traditional Barongs and bespoke suits to custom trousers and other personalized commissions tailored to your specifications.

Do you have a physical store?
While we are currently finalizing locations for our flagship physical store, we invite you to experience the brand firsthand at our atelier. You may book a private appointment via operations.eannelouise@gmail.com to view a curated selection of our on-hand pieces.